Transport Assistance for NDIS Participants

NDIS Providers in Australia have always been committed to improving the quality of life for people with disabilities by offering support in various areas of life. One of them is a transportation assistance service. Providing transportation assistance is an important component of this support.

Accessible transportation is an important component of a person’s freedom and ability to participate in society. Access to a reliable and suitable mode of transport can make a big difference for NDIS participants, especially those struggling with mobility issues.

NDIS participants who cannot use public transport without much difficulty can obtain transport assistance through the NDIS.

The funding takes into account available taxi reimbursement programs and does not cover transportation assistance for caregivers to transport disabled family members for daily errands. (1)

Reasons Why Accessible Transportation Is Important


Individuals who have disabilities gain the ability to live more freely when accessible transportation is available to them. This enables them to go to their places of employment, educational institutions, medical appointments, and other social activities on their own terms.

Community Inclusion

NDIS Participants are given the opportunity to take part in social and community events, which helps to cultivate a sense of belonging and reduces feelings of isolation.

Employment Opportunities

Having access to dependable transportation is sometimes one of the most important factors in finding and retaining work, which in turn provides persons with the opportunity to become financially independent.

Healthcare Access

Ensure that NDIS participants have access to transportation that meets their needs and can quickly get to medical appointments, therapy sessions, and other essential care.

Levels of Disability Transport Services Support

Level 1

For participants who are not working, studying or attending day programs but are seeking to enhance their community access.

Level 2

Participants who work or study part-time (up to 15 hours a week), take part in day programs and do other social, sporting, or leisure activities.

Level 3

For participants who work, look for work, or study at least 15 hours a week but can’t use public transportation because of a disability.

Exceptional Circumstances

Participants may get extra funding if their plan includes either general or sponsored assistance to allow them to participate in work(1).

Considerations for Travellers and Support Workers

When travelling with a support worker, it is important for both sides to make careful preparations and work together so that the trip goes well and everyone can enjoy themselves. The following are some things that travellers and support staff should keep in mind:

For Travellers

Communicate needs

It is important to make sure that your support worker is aware of all of your individual requirements, expectations, and preferences. They are there to help you, so do not be afraid to communicate what it is that you need from them.

Plan Ahead

To guarantee accessibility and comfort, it is important to organise the itinerary, lodgings, and transportation in advance in collaboration with your support worker.


Carry essential documents, including medical records, prescriptions, and contact information for healthcare providers, in case of emergencies.

For Support Workers


Make sure you have the appropriate training and certifications to support people with disabilities when they are travelling. This includes being knowledgeable about the various mobility aids and medical equipment that may be required.

Compassion and Patience

If you want to be successful in your position, you need compassion, patience, and a good attitude. The ability to count on your support while experiencing the ups and downs of travel may make all the difference.

Safety First

Always prioritise the safety and well-being of the traveller. Be prepared to handle medical emergencies or unexpected situations.

Travelling With a Support Worker

Many people with disabilities find that travelling presents its own problems and obstacles, which may discourage them from seeing the world. When situations like this arise, the help of support workers becomes essential. Having help from a qualified travel companion, sometimes referred to as a support worker or travel assistant, not only makes the experience feasible for people with disabilities but can also make the experience more enjoyable for them.

NDIS participants can fully engage in a wide range of activities if they are accompanied by a support worker when travelling. Support staff receive training to help with mobility problems to ensure that people with disabilities are able to use various means of transportation, hotels and tourist attractions. These experiences may vary from cultural outings to outdoor adventures.

When you travel, you have the opportunity to create memories that will last a lifetime. Having a support worker as a travel companion can enhance the experience, building feelings of camaraderie and connection throughout the trip.

Travelling with a support worker can be a life-changing event that gives people with disabilities more independence. By knowing these services, realising the benefits they offer, and taking important things into account, travellers and support workers can go on a great trip together, expanding their horizons and making their lives better.